Key Elements
There are three key elements of quality: Customer, Process and Employee. Everything we do to remain a world-class quality company focuses on these three essential elements.
1. The Customer
Delighting Customers
Customers are the center of Scepter Technology’s universe. They define quality, performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. In every attribute that influences customer perception. We know that just being good is not enough, delighting our customers is a necessity. Because if we don't do it, someone else will!
2. The Process
ztside-In Thinking
Quality requires us to look at our business from the customer's perspective, not ours. In other words, we must look at our processes from the outside-in. By understanding the transaction lifecycle from the customer's needs and processes, we can discover what they are seeing and feeling. With this knowledge, we can identify areas where we can add significant value or improvement from their perspective.
3.The Employee
Leadership Commitment
People create results. Involving all employees is essential to Scepter’s quality approach. Scepter Technologies is committed to providing opportunities and incentives for employees to focus their talents and energies on satisfying customers.
All Scepter employees are trained in the strategy, statistical tools and techniques of Scepter’s quality. Training courses are offered at various levels:
- » Quality Overview Seminars: Basic Scepter Technologies awareness.
- » Team Training: Basic tool introduction to equip employees to participate on Scepter teams.
- » Design for Scepter Technologies (DFST) Training: prepares teams for the use of statistical tools to design it right the first time.
Quality is the responsibility of every employee. Every employee must be involved, motivated and knowledged scepterian if we are to succeed.
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